Frequently Asked Questions about Our Tours and Travel Advise

Where do you pick up?  

We pick up from any hotel located in the city centre except Hindley Street. The street is full of pubs, clubs and most of the times packed with cabs picking up party people especially on the weekend. We can recommend a few hotels to suit your budget. If you stay with friends or relatives, we will inform you of the closest pick up location. Sometimes it might be on our way out of town and we pick you up along the way. 

Where can I store my car?  

Car storage in Adelaide is very limited.Please mention at time of booking. Some hotels offer to keep your car while on tour with us. We can send you the best recommendations.

What kind of food do you provide?  

All of our meals are made of good quality ingredients and we can cater to any dietary requirement. There is always drinking water on board and we offer fruit and snacks in between the meals. You will find a great variety of teas, plunger coffee, juice and we even bake our own gluten free bread and muffins for those that need it. Just let us know at time of booking, if you require a gluten free, vegetarian, lactose free diet or even if you just don't like tomatoes or spicy food. 

What should I bring on tour? 

You can read a what to bring list from this website, found under each specific tour itinerary that interests you. We also send out an email with this information four weeks prior your tour departure. 

What luggage size is suitable for your tours?  

We suggest to keep each bag at 15 kg. Bulky shaped items make trailer packing very difficult and hard shell suitcases slide around making the load unsafe. If you are staying a little longer in Adelaide, you can store a bag securely at your hotel. Or bring two smaller bags which are not so heavy to load every day. We also advise to bring a little shoulder bag or backpack to carry your water bottle, camera, personal items while on our walks. 

Can I charge my camera or phone while on tour?  

You can recharge at all accommodation places. Truely Tribal carries a solar charger and batteries when on camping tours. You can charge your devices through a USB or cigarette lighter port.

How can my family contact me while on tour? 

Mobile reception is limited in remote areas. Please leave our company name Truely Tribal and our free call number 1800 814 218 (within Australia only) with your family and friends in case they need to get in contact. We will take the message in our office and pass it onto our guides as soon as possible. If you are calling from outside Australia, you can call +61 8 7225 2332. 

Is there camping involved in your tours?  

Some of our tours involve camping nights. Each itinerary describes exactly the style of accommodation provided while on tour. Our camping tours include, a quality swag, sleeping bag, pillow and tent. We also have comfortable stretcher beds on offer for those that would like to sleep off the ground (one off fee). Our tents are six person tents, but used for only two travellers. You can also stand up straight. Camping nights are at suitable campgrounds with full facilities. 

Will there be refrigeration for my medicine?  

We have eskies to keep our food fresh and cool. We also produce new ice while driving with our on board freezer. If you have a medication that needs to stay cool, we can certainly take care of it. Please inform us at time of your tour booking. If you are on special medication, we always suggest to bring an extra two days worth especially when travelling into remote areas. 

Do I need travel insurance?  

Truely Tribal recommends our passengers to have personal travel insurance. It covers the loss or damage to your personal items, illness or injury while on tour or short notice cancellation on your part. Travel insurance will also cover you before and after our tour. We have had passenger in the past, who believed nothing will ever happen to them, but had a fall in the shower one week before the tour or even got injured on the way to the airport. Having no travel insurance can get very cost intensive and it is better to travel with a good peace of mind.

When and how do I book your tour? 

We receive enquiries and bookings every day. Please book with us before you make any other arrangements such as flights to Adelaide, hotel etc. We keep our available seat numbers fairly updated, but there might have been just someone that called or emailed before you. 

Can I hold a seat on of your tours? 

Yes, you can hold a seat. We will give you enough time to get your leave sorted or any other arrangements you might have to make. 

Can I get a brochure? 

You can obtain a brochure by selecting the entire itinerary including pictures of the tour you like, click your right mouse button and chose print preview to print. Alternatively give us a call or send us an email to request a printed itinerary. Less printing is environmentally friendly and keeps our costs down, which results in a better tour price for our customers. 

You have not found the answer to your question?  

Give us a call on 1800 814 218 it is free for you from any landline or public phone within Australia. Or call +61 8 7225 2332 from overseas. Alternatively send us an EMAIL.